Front Desk Receptionist - Luxury Hospitality & Customer Service

Join Phoebus Apollo Management Corporation as a Front Desk Receptionist in the vibrant heart of Bali! This is your opportunity to become the welcoming face of our premium establishment, where exceptional service meets tropical elegance. In this role, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

At Phoebus Apollo Management Corporation, we pride ourselves on delivering luxury hospitality in Canggu. Our team is dedicated to creating an unforgettable experience for every guest. As a Front Desk Receptionist, you'll handle check-ins, manage housekeeping requests, and provide information about local attractions and dining options.

We're looking for a professional who can balance warmth and efficiency, ensuring our guests feel valued and well-cared for. If you're passionate about hospitality and eager to make a difference in the travel industry, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Greet and check-in guests with a warm and professional demeanor.
• Process payments and manage guest accounts using our in-house property management system.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest operations.
• Provide information about local attractions, dining, and activities to enhance the guest experience.
• Handle guest complaints and concerns with empathy and resolution.
• Maintain a clean and organized front desk area.
• Assist with event planning and coordination for our premium guests.
• Stay updated on local news and events to provide relevant information to guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk reception or related roles in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Basic computer skills, including familiarity with property management systems like Cendyn or Opera.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Customer service certification (e.g., Bellman Hospitality Training) is a plus.
• Friendly and approachable demeanor with a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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